Refund and Returns Policy

Effective date: 19 August 2026

This policy explains how AR PRINTERS & ENGINEERS handles cancellations, returns, damaged deliveries and incorrect orders. Because many of our products are sourced to specification and most printing work is customized, eligibility depends on the type and condition of the order.

Please confirm details before payment

Before accepting an order, we discuss the required product, model compatibility, dimensions, quantity, artwork, material, colour expectations, delivery location and estimated schedule through WhatsApp, phone or email. Customers should review the final quotation and specification carefully before making a bank transfer.

Customized printing

Customized printing cannot normally be returned or refunded after production has started because it is made specifically for the customer. This includes flex printing, banners, flags, cards, brochures, flyers, standees, promotional displays, signage, custom sizes, personalized artwork and other made-to-order work.

A difference caused by the customer-approved artwork, spelling, dimensions, low-resolution files, colour mode or supplied specifications is not considered a production defect. Screen colours can also differ slightly from printed output. We therefore ask customers to approve important text, size and artwork details before production.

Damaged, defective or incorrect orders

If an item arrives damaged, an incorrect product was supplied, or completed printing materially differs from the confirmed specification due to our error, contact us as soon as possible—preferably within 48 hours of delivery. Send the order reference and clear photographs or an unboxing video through WhatsApp or email. Please keep the product, packaging and delivery label until the case is reviewed.

After reviewing the evidence, we may arrange troubleshooting, repair, replacement, reprinting, store credit or a refund, depending on the product, circumstances and practical solution agreed with the customer. Please do not return anything without return instructions from AR PRINTERS & ENGINEERS.

Printers, parts, printheads, inks and accessories

• Compatibility must be confirmed before ordering. Model names alone may not be enough; photographs, part numbers, board versions, connector types or machine details may be required.
• Opened inks, installed electrical parts, used printheads, cut cables, customized kits, special-order items and products damaged by incorrect installation, voltage, handling or storage are not normally returnable.
• New or refurbished equipment may have product-specific testing, installation or warranty terms. These terms will be stated in the quotation or discussed before payment.
• Any approved return must be in the condition requested by AR PRINTERS & ENGINEERS and sent using the agreed method. Unauthorized returns may be refused.

Order cancellation

Contact us immediately if you need to cancel. A cancellation may be possible before procurement, artwork preparation or production begins. Once materials have been purchased, a special-order item has been sourced, or customized production has started, cancellation may not be possible. Any approved refund may be reduced by non-recoverable costs already incurred.

Refund method and timing

Approved refunds are normally returned by bank transfer to the verified customer account. Processing time depends on the bank, verification and resolution of the case. Delivery charges and other third-party costs are refundable only when included in the approved resolution.

Delivery inspection

Inspect the shipment promptly. If the external package appears damaged, note it with the courier where possible and record clear photographs or video before opening. International shipments may also be affected by customs inspection, local duties or carrier procedures outside our direct control.

Contact for a return or order issue

WhatsApp or call +92 322 434 8087, or email arsaqibnew@gmail.com. AR PRINTERS & ENGINEERS, 1st Floor, Hafiz Plaza, Scheme More Chowk, Main Multan Road, Lahore, Pakistan. Please include your name, order reference and clear photos when possible.